Refund policy

Thank you for shopping with us. To ensure a clear and reliable after-sales experience, please review our refund policy below.

1. Return & Refund Request Period

You may request a return or refund within 20 days of receiving your item.
Requests submitted after this period may not be accepted unless the item is defective or another exception applies.

2. Return Eligibility

Returned items must meet the following conditions:

  • Unused, unwashed, and in original condition

  • Returned with original packaging, tags, and accessories (if applicable)

  • Returned with proof of purchase (order number or receipt)

  • Any free gifts (if applicable) must be included in the return

If an item is returned used, damaged, or incomplete, we may decline the refund or apply deductions based on condition.

3. Return Shipping Costs (We Cover)

We cover return shipping costs for eligible refund requests.
Once your return request is approved, we will provide return instructions and, if necessary, a return label or confirmed return address.

Please do not ship items back without contacting us first, as unapproved returns may cause delays or lost parcels.

4. Refund Processing

After we receive and inspect your returned item:

  • If approved, refunds will be issued to the original payment method

  • Processing typically takes 4 –12 business days, depending on your bank or payment provider

  • You will receive an email confirmation once the refund is initiated

5. Exchanges

If you would like to exchange an item (e.g., color or variation), please contact us first.
Exchange requests must be submitted within 20 days and items must meet return conditions.
If a replacement is unavailable, we may recommend a refund instead.

6. Order Cancellation

  • Orders that have not shipped may be cancelled for a full refund

  • Orders that have shipped or are in transit cannot be cancelled; please follow the return process after delivery

7. Damaged, Missing, or Incorrect Items

If your order arrives damaged, missing parts, or incorrect, please contact us within 24 hours of delivery and provide clear photo/video evidence.
Once confirmed, we will offer a replacement, exchange, or refund and cover the related costs.

8. Non-Returnable Items (If Applicable)

Returns or refunds may not be accepted for:

  • Used, washed, damaged, or stained items

  • Final sale/clearance items (if marked “Final Sale”)

  • Customized or made-to-order items (if applicable)

  • Complaints not related to defects (e.g., color differences caused by screen settings)